ISO/IEC 20000-1 Service Management

ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment

Internationally recognized, ISO/IEC 20000-1 is the best practice framework for a service management system that helps you to provide a consistent, reliable service. It supports you to embed a service lifecycle strategy into your organization - providing best practice guidance on how to manage your portfolio of services so they remain current and add value.

Leading benefits of ISO/IEC 20000-1:

Understanding and/or applying the requirements of any standard to your business isn’t always a straightforward process. BSI has helped train and certify countless organizations around the world to embed an effective ISO/IEC 20000-1 service management system (SMS). And you can benefit from our experience too with our ISO/IEC 20000-1 training courses and certification.

We help improve the resilience of organizations around the world by guiding them through each step to certification.

 Make your way through the three-step journey below.