Getting started with ISO/IEC 20000
What is ISO/IEC 20000-1 Service Management means and why it’s good for business
Implementing ISO/IEC 20000-1 Service Management
Step 2 of 3: Implementation
We have great resources and support services to help you to start implementing ISO/IEC 20000-1 into your business.
You need to:
- Ensure your organization understands the principles of ISO/IEC 20000-1, the roles individuals need to play, and review your activities and processes against the standard
We help you to:
- Understand where your service management system still needs work in order to be certified, book an optional BSI gap assessment
- Consider using BSI Connect to support with implementation
Top tips for implementing ISO/ISO 20000
- Get commitment and support from senior management.
- Engage the whole business with good internal communication.
- Compare existing IT service management processes with ISO/IEC 20000 system requirements.
- Get user, supplier and customer feedback on current IT service management provision.
- Establish an implementation team to get the best results.
- Determine roles, responsibilities and timescales.
- Adapt the basic principles of ISO/IEC 20000.
- Motivate staff involvement with training and incentives.
- Share knowledge of the standard and encourage staff to train as internal auditors.
- Regularly review your ISO/IEC 20000 system to make sure you are continually improving it.
Download the ISO/IEC 20000-1 implementation guide
