ISO 23412

The global demand for chilled courier services is increasing, as is the expansion of e-commerce services and business-to-business chilled and frozen goods deliveries. Enhancing control of the cold chain, ISO 23412 helps organizations involved in refrigerated delivery services implement best practice to improve the quality, consistency and safety of their services.

Certification to ISO 23412 is a critical step toward establishing a management system to ensure the products you transport are labelled, handled, routed and, if necessary, temporarily stored appropriately. Key requirements that can improve the resilience of your operations include defining the:

• Process of temperature monitoring to maintain quality and safety
• Scope of your service delivery (temperature, operational hours, delivery time commitments, types of freight handled, etc)
• Scheduling and routing of vehicles, for optimization
• Details of shipper and receiver
• Critical information required on shipping labels
• Process for transferring goods between cold stores and/or refrigerated enclosures
• Appropriate temperature range(s) for transport as well as operation sites and cold stores (if applicable)