In today's fiercely competitive market, customers expect exceptional service and reward organizations and brands with loyalty when they receive it. You can now independently assess, improve, certify, and gain recognition for your customer experience with the BSI Kitemark for Service Excellence certification programme.
The BSI Kitemark for Service Excellence is a mark of quality and distinction, proving that you put your customers first and consistently provide a service experience that meets their expectations.
The programme is built upon achieving certification to three leading customer service standards:
- Code of Practice for Customer Service (BS 8477:2014 + A1:2020)
- Quality Management — Customer Satisfaction — Guidelines for Complaints Handling in Organizations (BS ISO 10002:2018)
- Service Excellence — Principles and Model (BS ISO 23592:2021)
The Kitemark creates a platform for delivering outstanding customer experiences, ensuring technologies such as AI benefit the customer rather than hinder them. Achieving certification helps showcase trust and build loyalty, and you can display the BSI Kitemark on your marketing assets—a mark of trust recognised by millions.
