Getting started with ISO/IEC 20000
What is ISO/IEC 20000-1 Service Management means and why it’s good for business
Certification to ISO/IEC 20000-1 Service Management
When you achieve ISO/IEC 20000-1 certification you’ll be able to show customers and stakeholders your commitment to delivering a quality service. It’s a great opportunity to celebrate your achievement, promote your business and show that you are an agile organization who responds to the changing service delivery environment.
How to get certified to ISO/IEC 20000-1
ISO/IEC 2000-1 Service Management system certification should be hassle-free. You’ll be appointed a BSI Client Manager, a trusted expert with relevant industry experience to your business, who can guide you through the process.
The steps to ISO/IEC 20000-1 certification:
1. ISO/IEC 20000-1 gap analysis
An optional service which takes place before your assessment visits. We’ll take a closer look at your existing information security management system and compare it with the requirements of the ISO/IEC 20000-1 standard. It’s a really cost effective way to check if there are any areas you need to work on before we carry out a formal assessment.
2. Formal assessment
A two-stage process. First your BSI Client Manager will review your organization’s readiness for assessment by checking if the necessary ISO/IEC 20000-1 procedures and controls have been developed in your organization. We will share the details of our findings with you so that if we find gaps, you can close them. Next, if all the requirements are in place, we’ll assess the implementation of the procedures and controls within your organization to make sure that they are working effectively as required for certification of ISO/IEC 20000-1.
3. Certification and beyond
When you achieve certification you’ll receive your BSI ISO/IEC 20000-1 certificate which is valid for three years. Your BSI Client Manager will visit you regularly to make sure your system doesn’t just remain compliant, but it continually improves and adds value to your organization.
> Download your ISO/IEC 20000-1 Implementation guide to help you through to certification
Why choose BSI?
As experts in this field we can verify your carbon footprint and as a result, you’ll understand the level of emissions you need to reduce and/or offset to become ‘carbon neutral’.
Our CFV service is delivered in accordance with the international management systems standard ISO 14064-1. Our process of third party verification embraces the highest standards of quality assurance and quality control procedures in the industry. So you can be sure that the information we provide is a complete and totally reliable basis for improving your performance in monitoring and reporting emissions.
