BSI Homepage
Contact Us
Back to menu Choose a country/region

No countries/regions found

Suggested region and language based on your location

    Your current region and language

    Submit
    A small group of four medical professionals sit around a boardroom table as they meet to discuss patient cases.
    • Case Study
      Healthcare

    How ISO 7101 is Transforming Hospital Care in India

    India’s healthcare sector is successfully adopting this new global standard to improve quality, consistency, and access across a fragmented system.

    View & Download
    Testimonial

    “Unlike traditional compliance models, ISO 7101 focuses on optimizing performance and accelerating impactful patient and organizational outcomes.” 

    Majid Zahoor Sector Director, Healthcare, BSI
    India, Doctor, Indian Ethnicity, Digital Tablet, Patient, using digital tablet, finger, pointing.
    Healthcare in India

    Advancing healthcare quality standards and practices in India

    Despite rapid growth, the healthcare sector in India faces some entrenched challenges, such as inconsistent standards and poor staff retention. There is growing recognition of the need for a more integrated, people-centered approach to quality.

    The Challenge

    Improving hospitals’ healthcare quality management systems

    BSI, in collaboration with the Consortium of Accredited Healthcare Organizations (CAHO), set out to trial ISO 7101 by implementing it in a small number of healthcare organizations across India. The challenge for this impact pilot program was to determine the opportunities and value additions of the standard in strengthening hospitals’ quality management systems.

    Among the organizations to take part in the pilot were the 500-bed Dr Mehta’s Hospitals, Chennai, and the 110-bed Annai Velankanni Hospital, Tirunelveli, in Tamil Nadu.

    The Solution

    Addressing healthcare organizations’ specific service delivery challenges

    The solution lay in adopting ISO 7101, the first consensus-based global standard designed to improve patients' experience by embedding a culture of quality across a healthcare organization.

    Similar in principle to the iconic ISO 9001 quality standard, ISO 7101’s key difference for the two hospitals was that it addressed their specific service delivery challenges. It gave them a systematic approach, enabling delivery of high-quality, sustainable, safe healthcare services. BSI certification to ISO 7101 also requires continual improvement.

    The Benefits

    ISO 7101 is already helping India's pioneering pilot hospitals to improve their healthcare management processes, including:

    Doctors checking heartbeat of patient using stethoscope lying on hospital bed.
    • down arrow

      Stronger leadership and more collaborative decision-making.

    • Home

      Enhanced quality and risk management.

    • plus

      Improved patient safety and infection control.

    • tick

      Greater employee engagement, competency development and accountability.

    • tick

      More assured regulatory compliance and standardization.

    • tick

      Increased operational efficiency and resource optimization.

    “We’re happy hospitals are working with BSI to achieve ISO 7101 certification, which demonstrates their commitment to excellent healthcare delivery.” 

    Dr Vijay Agarwal President, Consortium of Accredited Healthcare Organizations (CAHO).
    Woman consulting with doctor.
    Why BSI

    BSI – your trusted certification partner for healthcare standards

    By leveraging BSI’s world-class pilot certification program for ISO 7101, Dr Mehta’s Hospitals and Annai Velankanni Hospital are improving patient care and clinical outcomes, ultimately supporting a globally competitive healthcare industry in India.

    Contact Us

    Be future ready with BSI

    Are you committed to improving quality and efficiency, reassuring patients and stakeholders, and enhancing your reputation? We're here to help you.

    Get in touch
    Get in touch
    Insights & Media

    Learn from global experts in healthcare standards

    Get Insights & Media