All businesses aim to meet and exceed the expectation of their customers. This course will give you the knowledge and skills to enable you to identify and address the requirements and expectations of your customers and implement a Quality Management System.
How will I benefit?
This course will help you:
- Understand the importance of understanding and meeting the expectations of customers
- Identify and manage risks as well as opportunities as they apply to your business
- Assess and evaluate the level of documentation required and essential for your business
- Learn how to prepare for a certification audit
Who should attend?
- Quality Managers
- Operation Managers and Supervisors
What will I learn?
Upon completion of this training, delegates will be able to:
- Describe the application of the Quality Management System (QMS)
- Explain how risks and opportunities apply to an organization as it establishes, implements, maintains and continually improves its QMS
- Explain the documents required and their interrelationship with an organization’s objectives
- Evaluate the effectiveness of the quality management system
What is included?
On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate.
Prior knowledge and learning
There are no prerequisites for this training.
