BSI Kitemark for inclusive service - BS ISO 22458

BSI Kitemark™ for inclusive service

Creating fair, flexible and inclusive services for all

We can all become vulnerable at any time. This can be through disability, ill health, financial hardship, mental health problems, or life events such as relationship breakdown. Yet, with the right practices in place, being in a vulnerable situation doesn’t mean it has to be more difficult to make smart, informed choices.

To help consumers to have confidence in trusted services when they need them most, and to allow businesses to showcase their best inclusive service practices, BSI has created a Kitemark scheme, formulated using the best practice from BS ISO 22458 (formerly BS 18477) and the requirements of some of the UK’s leading regulatory bodies.

“Achieving certification to BS ISO 22458 and the Kitemark for inclusive service will help assure that Anglian Water supports the needs of customers for years to come. We are so proud of everyone involved across the business who collaborated to achieve this outcome.”

Pete Holland, Director of Customer & Wholesale Services
“As the first debt advice provider in the UK to achieve this certification, we are delighted at this recognition of our work to champion the importance of supporting vulnerable customers and ensuring our debt advice is accessible to all. ”

John Fairhurst, Director
“We’re delighted to be the first bank to achieve this certification, illustrating our commitment to financial inclusion and ensuring our products and services are simple, personal, and fair. ”

Enrique Álvarez Labiano, Chief Customer Officer
"Our teams work hard all year round to ensure we help our customers, particularly for those who may find themselves vulnerable during a power cut, planned supply interruption or emergency situation. This certification is encouraging for both our employees and customers to know that we have been recognized by BSI for the work we do to provide an inclusive and flexible service.”

Louise Jones, Social Obligations Manager

“Achieving certification to BS ISO 22458 and the Kitemark for inclusive service will help assure that Anglian Water supports the needs of customers for years to come. We are so proud of everyone involved across the business who collaborated to achieve this outcome.”

Pete Holland, Director of Customer & Wholesale Services
“As the first debt advice provider in the UK to achieve this certification, we are delighted at this recognition of our work to champion the importance of supporting vulnerable customers and ensuring our debt advice is accessible to all. ”

John Fairhurst, Director
“We’re delighted to be the first bank to achieve this certification, illustrating our commitment to financial inclusion and ensuring our products and services are simple, personal, and fair. ”

Enrique Álvarez Labiano, Chief Customer Officer
"Our teams work hard all year round to ensure we help our customers, particularly for those who may find themselves vulnerable during a power cut, planned supply interruption or emergency situation. This certification is encouraging for both our employees and customers to know that we have been recognized by BSI for the work we do to provide an inclusive and flexible service.”

Louise Jones, Social Obligations Manager